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...well, I'd say that video only tells part of the story.What you're not seeing or hearing about is the great lengths we went to in effort to redeem ourselves in the eyes of this customer. Admittedly, this kit should've never left our building and it's frankly quite embarrassing that it did. In hindsight I think we rushed too quickly to bring this kit to market and it came back to bite us. As soon as these issues came to light, it became a priority to try and satisfy this gentleman and make sure this doesn't happen again.Unfortunately, as they say, "you can't please all the people all the time". As a bunch of hard working car guys, we'll continue to to our best. For whatever reason there will always be some people with a bone to pick or an agenda. If only our thousands of satisfied customers were as vocal as those with a gripe! I'd like to say "thank you" to all of our loyal customers over the last 28 years and Merry Christmas and Happy Holidays to everyone!
Well I had the same problem with the clear protective cover it came off that same way and pulled some of the color along with it.
about your 77-78 SE kit why is the gold not correct if you use NOS material to go by?
Quote from: 79ban1 on December 18, 2012, 07:32:39 PMWell I had the same problem with the clear protective cover it came off that same way and pulled some of the color along with it. Was this brought to our attention? Was it replaced for you? I've seen paper mask lift ink as well. Not saying it's not a problem, just that it's not because of a different type of premask. Please call our customer service reps at 800.941.4550 to resolve problems such as this. Thank you.
Quote from: ScottD3 on December 18, 2012, 07:36:48 PMabout your 77-78 SE kit why is the gold not correct if you use NOS material to go by?As far as I know, we've never had any complaints about the coloring of our 1976-78 S/E kits. Those kits dress some of the highest quality, show winning, magazine featured Trans Ams out there.
Quote from: PhoenixGraphix on December 19, 2012, 10:38:44 AMQuote from: ScottD3 on December 18, 2012, 07:36:48 PMabout your 77-78 SE kit why is the gold not correct if you use NOS material to go by?As far as I know, we've never had any complaints about the coloring of our 1976-78 S/E kits. Those kits dress some of the highest quality, show winning, magazine featured Trans Ams out there. That doesn't mean the color is correct. It just means people don't know what is correct. If I can find the pictures of the comparison I will post them.