Latest " General Email" fron BAB/PP:
Customers may only inspect their own cars when they visit, and only photos of theirs. We have retained an attorney! This is our policy now. We will not be able to share updates, only with each individual. I cannot put a lot of stuff in my general emails anymore, shared info either. the liability is too great we are informed. Any update request will come within 72 hours. Unannounced visitors will not happen. We lost at least one full day’s work last week alone. This is going to keep causing less and less work to get done. 4 current customers last week alone with 3 walk-ins, potential customers that wanted to see my shops and find out what is going on on the internet. Customers are sending photos that they are mixing up cars. I had Mr. Smith Friday who got pictures that were supposed to be his car, and when we showed him his car, it’s 3-4 weeks from completion. What someone sent him was a car 6 months from finish. Now he’s pissed he wasted a trip and blessed me out on the phone for nothing. So I had to spend hours to repair our relationship instead of working on everyone’s cars. His build is already 16 months old, I have promised to finish in 3 weeks. We’ll let him send everyone his own photos.
Thanks
Bob
PS. anyone trying to call me today may not get answered. I’m going to working in the paint booth today trying to help them catch up
