Jamie got 2 orders (we were to drop ship for MCB)
Console lid, dome light kit, door panel clips etc.
We drop shipped the orders to another client of MCB in Canada instead of his prroper address in Norman OK, this was a clerical glitch on our part. (yes guys and gals do have the proper tracking on this)
Pat inquired about the orders and we said shipped as we did with tracking to incorrect client in Ontario (who by the way never spoke up of the miscue when he got a box of free parts)
We have ALREADY since this post reshipped the order to Jamie with tracking after we looked more in depth into the situation. (Today within 48 hours of the post and another follow up by Pat.
Once again this is my staff's fault NOT Pat's I have stood up and said this from the get go. I am a big boy and will step up to the plate for the base ball bat to the jaw if I or my staff make a mistake.
I feel horrible for Pat as this was not his error but our error and he has gotten the public beat down for a situation which was not of his making.
I have apologized to him already on this and Jamie once again I am sorry for the mistake.
We drop ship now certain items for about 15 companies of various items including our clip and fatener line which is produced and distributed to various companies who we directly vend our product line to.
In most cases we stock these companies such as MCB with shelf inventory and at times will of course drop ship products for them as well.
So before a Parts Supplier "Witch Hunt" begins let me reroute that mob to MY door step. As in this case the stake should carry my name.
LOL
"Bring it on ya'll Ms Heathers rocking on the front porch spitting tabacco and cleaning the shot gun."
As always guys we as parts suppliers are here to help not hurt, and yeah we make mistakes EVERYONE DOES, think into your own lives and I am sure no one here has to look back too far to remember the last time they make a mistake.
It happens, we as do the rest of the companies out here try to make everyone smile and are here to help...................
Pete Fbodywarehouse.com
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